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I’m happy to be a part of the AWS Siklab Pilipinas 51st CIS Episode last Thursday (Aug. 4, 2022) to share my knowledge about Amazon Connect. Thank you AWS Siklab and for those who weren’t able to attend, ill be sharing my discussion on this blog.
You can still watch my presentation at AWS Siklap Pilipinas Page. For the slides, you can download them here.
- Slide 1: Title. Amazon Connect – Contact Center In The Clouds
- Slide 2: About me and thanking my lovely wife Amah Galon CPA, MBA, (CMA)
- Slide 3: Agenda.
- Slide 4: Title: What is Amazon Connect.
- Slide 5: Essential equipment to start a Call center.
- Slide 6: About Amazon Connect.
- My source. What is Amazon Connect?
- Slide 7: Pricing.
- My source. Amazon Connect pricing
- Slide 8: Title: Amazon Connect Basic Concepts.
- Slide 9: Concepts: Telephony.
- My source. Telephony
- Slide 10: Concepts: Routing Profile.
- My source. Routing profiles
- Slide 11: Concepts: Queues.
- My source. Queue-based routing
- Slide 12: Concepts: Channels.
- My source. Channels and concurrency
- Slide 13: Concepts: Contact Flows.
- My source. Flows
- Slide 14: Title: Demos.
- Slide 15: Demo: Amazon Connect Instance and Outbound Call.
- Slide 16: Custom Integration.
- Slide 17: Demo: Create User.
- Slide 18: Create User.
- My source. CreateUser
- Slide 19: Amazon Connect Agent Stream.
- Slide 20: Demo: Inbound Call.
- Slide 21: Inbound Call.
- Slide 22: Demo: Click to Call.
- Slide 23: StartOutboundVoiceContact API
- My source StartOutboundVoiceContact
- Slide 24: Advance
- Slide 25: Questions
- Download the source code here.
- If you have any questions please feel free to contact me.
- Slide 26: We are hiring!
- Slide 27: Thank you.
Thank you to everyone who joined and supported me. I’m calling out I.T. professionals to join and share your knowledge. Special thanks to my wife Amah Galon CPA, MBA, (CMA), and to my kids, Zeev and Amahri. See you again! 🙂